From the course: ServiceNow: Basic Administration
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Workflow automation essentials - ServiceNow Tutorial
From the course: ServiceNow: Basic Administration
Workflow automation essentials
- [Narrator] Manual work is where mistakes happen. Someone forgets to assign a task, a follow-up gets skipped, an approval email gets lost in the shuffle. Together we'll explore how to implement basic workflow automation in ServiceNow using Workflow Studio, a modern and powerful tool that helps you standardize tasks, reduce errors and freer your team to focus on what really matters. Imagine this, a messy desk plastered with yellow reminders. Every sticky note, a failure waiting to happen Someone forgets to assign a ticket, finance never sees the PO, an audit trail suddenly vanishes. When we automate, the platform becomes the project manager. It timestamps each step, pings the right people, and records proof that it all happened. No more, "I thought you did it." The work simply moves. When you're learning about ServiceNow, you'll bump into four different tools in the docs. The workflow editor is the older drag and drop canvas you'll still see on long lived instances. You can keep these…
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