From the course: ServiceNow: Basic Administration

What you need to know - ServiceNow Tutorial

From the course: ServiceNow: Basic Administration

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What you need to know

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- [Instructor] Ever open a tool that promises to make work easier, and instead feel totally swamped? That's what most people's first five minutes is like with ServiceNow. In the next few slides, we're going to shrink that platform down to a map that you can actually navigate. Whether you're brand new or just leveling up, you'll leave knowing exactly where to click first and why. ServiceNow is a cloud platform that runs digital workflows, and it speaks a very specific dialect. Think of tables as spreadsheets, records as rows, and forms or lists as the UI layered on top, Modules bundle those screens into apps. So, incident isn't magic. It's just data plus views. Once these words click, about 50% of the mystery of this platform will disappear. The fastest way to learn is to play safely. Grab a free personal developer instance on the developer site. It's almost always on the newest build, so you get the latest toys and you can practice. In that walled garden, you can create fake users, blow up ACLs, and practice Flow Designer without a single "Uh-oh" email from compliance. ServiceNow moves quickly, twice-yearly releases named usually after cities. Today's examples are Zurich ready, but the fundamentals survive every upgrade. Keep an eye on those release notes, lean on community threads, and you'll treat version shifts like routine maintenance, not a crisis. We built this course like Lego bricks. Each video stands alone, but together, they form a solid structure. Expect a quick concept primer, an onscreen walkthrough, and best practice nugget that you can use immediately. After this lesson, crack open your PDI and test drive what you've just learned. Theory is good. Muscle memory is even better.

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