From the course: ServiceNow: Basic Administration
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Next steps with ServiceNow - ServiceNow Tutorial
From the course: ServiceNow: Basic Administration
Next steps with ServiceNow
- [Instructor] Take a second to appreciate how far you've come. Incidents, catalogs, ACLs, even a dash of automation, all under your belt. Yet this is just the prologue. With each release, the platform layers on new generative AI muscle, like Now Assist suggestions, AI Search 2.0 relevance boost, and Copilots that build flows from plain English. Your solid foundation means you can adopt these tools quickly instead of having to play catch up. Think of what you've built as a launchpad, not a comfort zone. If you're hungry for more, widen the aperture. Flow Designer plus Integration Hub turns you into an automation architect. Performance Analytics translates log noise into executive insight, and Virtual Agent and AI Search slash ticket volumes, while CMDB and ITOM help you manage infrastructure with a surgeon level precision. Pick one lane, run a pilot, and watch your value spike. Ready for a badge? The ServiceNow Certified Systems Administrator Exam is the industry handshake that says…
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