From the course: ServiceNow: Basic Administration
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Managing tasks and approvals - ServiceNow Tutorial
From the course: ServiceNow: Basic Administration
Managing tasks and approvals
- [Instructor] Imagine being buried in tickets and having no idea which ones belong to whom. Now, imagine a system that not only assigns the right tasks to the right person, but also keeps everyone in sync automatically. In this video, you'll learn how to use ServiceNow's task management and approval features, including assignment rules, User Presence, and Visual Task Boards to create clarity, accountability, and momentum on your team. Let's start with assignment rules, the unsung heroes of workflow efficiency. They evaluate record conditions and automatically route work to the right person or group, no manual triage required. So let's start with the application navigator, type "assignment," expand system policy, rules, and click the assignment module. Here let's examine an assignment rule called, high priority for network. Here's how it works. This is configured as a trigger rule, a powerful mechanism used to automatically launch workflows or other actions when specific conditions…
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