Data management best practices - ServiceNow Tutorial

Contents

• Getting Started with ServiceNow Getting Started with ServiceNow

  • Administering ServiceNow

    40s
  • Setting up for success

    2m 19s
  • What you need to know

    1m 57s
• 1. Exploring the Interface and Core Navigation 1. Exploring the Interface and Core Navigation

  • Navigating the UI: Apps, menus, and modules

    5m 57s
  • (Locked)
    Customizing the Application Navigator

    4m 3s
  • (Locked)
    Understanding tables and records

    12m 58s
• 2. Managing People and Permissions 2. Managing People and Permissions

  • (Locked)
    Managing users, groups, and role-based access control (RBAC)

    6m 31s
  • (Locked)
    Securing access with access control lists (ACLs)

    6m 37s
• 3. Customizing Lists, Forms, and the User Experience 3. Customizing Lists, Forms, and the User Experience

  • (Locked)
    Designing list views that work

    3m 50s
  • (Locked)
    Optimizing form layouts and fields

    4m 35s
• 4. Automating Work and Driving Collaboration 4. Automating Work and Driving Collaboration

  • (Locked)
    Managing tasks and approvals

    9m 17s
  • (Locked)
    Configuring notifications

    3m 47s
  • (Locked)
    Workflow automation essentials

    12m 5s
  • (Locked)
    What is Virtual Agent?

    3m 7s
• 5. Building Self-Service and Empowering Users 5. Building Self-Service and Empowering Users

  • (Locked)
    Creating and managing knowledge articles

    8m 47s
  • (Locked)
    Updating and managing the Service Catalog

    1m 22s
  • (Locked)
    Improving self-service with the Service Portal

    3m 40s
• 6. Managing and Maintaining Platform Data 6. Managing and Maintaining Platform Data

  • (Locked)
    Importing data with Import Sets

    4m 48s
  • (Locked)
    Data management best practices

    3m 16s
  • (Locked)
    CMDB best practices

    7m 59s
  • (Locked)
    CSDM essentials

    2m 58s
  • (Locked)
    Scripting basics: What admins should know

    4m 22s
  • (Locked)
    Moving changes with Update Sets

    7m 19s
• 7. Reporting, Dashboards, and Insights 7. Reporting, Dashboards, and Insights

  • (Locked)
    Generating reports and metrics

    4m 14s
  • (Locked)
    Building dashboards for real-time insight

    2m 6s
• Wrapping Up and Next Steps Wrapping Up and Next Steps

  • (Locked)
    Next steps with ServiceNow

    2m 1s