From the course: ServiceNow: Basic Administration
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Customizing the Application Navigator - ServiceNow Tutorial
From the course: ServiceNow: Basic Administration
Customizing the Application Navigator
- [Instructor] Ever feel like the ServiceNow menu is a crowded toolbox? Users drown in options they don't need, while the tools they actually use are really buried. Good news is, as admins, we can turn this chaos into clarity. By the end of this video, you'll know how to organize apps and modules so users only see what's relevant to them. Hide distractions without deleting anything, and follow ServiceNow's best practices for a maintainable menu. Let's build a navigator that's intuitive, not intimidating. First, let's break down the building blocks. Applications like Incident, Problem and Change, these are the folders in your menu. The modules like Create New, Assign to me, Open or Resolved, these are the links inside these folders. The golden rule is if a user can't see the application, then they won't see the modules underneath, unless you use a special feature, which you can find inside the Edit Module button and check this box here called Override application menu rolls. Let's…
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