From the course: ServiceNow: Basic Administration
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Configuring notifications - ServiceNow Tutorial
From the course: ServiceNow: Basic Administration
Configuring notifications
- [Instructor] You've assigned a task, closed a record, changed a priority, but unless the right people are notified, did it even happen? In this video, we'll show you how ServiceNow notifications work under the hood. How you can track and configure them, and how to make sure your message lands in the right inbox at the right time. Notifications in ServiceNow are powered by events. When something important happens, like a task reassignment or a status update, ServiceNow logs that as an event. If the system finds a matching notification rule, it sends a message, email, SMS, even a Microsoft Teams message. Let's walk through an example together. We'll reassign a problem record to one of my new problem managers. First, we're going to bring up the problem table. And then we're going to select any record from the list. And notice here that the Assigned to is set currently to Problem Coordinator A. I want to be able to change that. Let's click the search icon, and then change this to…
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