ServiceNow: Basic Administration
With Shane Chagpar
Liked by 26 users
Duration: 2h 10m
Skill level: Intermediate
Released: 8/1/2025
Course details
The ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the power of machine learning. Interested in learning how to use ServiceNow to build and manage workflows in your organization? This course was designed for you. Join instructor Shane Chagpar as he helps you get started by stepping through the fundamentals of administering the popular platform. Shane details how to configure and manage key applications, including the Service Catalog and the Configuration Management Database (CMDB). Along the way, explore how to best approach automation, access control rules, scripting, working with a knowledge base, and more.
Skills you’ll gain
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Meet the instructor
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 7 quizzes
- Learn on the go Access on tablet and phone
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