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Service management practices, part 4

Service management practices, part 4 - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Service management practices, part 4

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- [Instructor] Release management is the practice of making new or changed services and features available for use. Let's apply the release management practice using the sixth way, lowering transaction costs ITL cites the things shown here as typical release components. List the major releases you've deployed in the past year. Next, know where releases did or did not include the components cited here. If and where these components were missing or inadequate can you think of instances where that was later a problem for you? If so, write these instances down along with actions to take to improve on for next time. Consider your most important service. List capabilities users consume from it, as in the example shown here, by asking what might the user say is broken when they call the service desk? For each capability ask, could you manage versions of this capability separate from others? Or could you split your user base…

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