From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply value chain activities, part 2

Apply value chain activities, part 2 - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply value chain activities, part 2

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- [Instructor] The purpose of this value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs and time to market. For the design and transition activity of the service value chain, we'll apply using the fifth way, root out variation and dependency. Here's how. Examine the inputs and outputs of this activity in your ITIL Foundation materials. For example, one input is service components from obtain/build, and one output is requirements and specification from obtain/build. Now list some major designs and transitions over the past 18 to 36 months. Was there any variation in how you specified or delivered these inputs or outputs? Was that a problem for you? The purpose of this value chain activity is to ensure that service components are available when and where needed, and meet agreed specifications. Let's apply with way number two, enlighten and empower…

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