From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
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Apply value chain activities, part 1 - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Apply value chain activities, part 1
- [Instructor] The purpose of the plan value chain activity is to ensure a shared understanding of the vision, status, and improvement direction for all four dimensions and products and services across the organization. Let's apply this activity using this second way, enlightening and empowering people. Here's how. List key activities involved in the plan activity and the roles involved in them. For each role ask, where does this role not have the skills, knowledge, mindset, or resources required for the job? And where does that run us into trouble? The most acute areas with the easiest and cheapest remedies are where to start your improvement efforts. The purpose of the improved value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and all four dimensions of service management. For the improved activity of the service value chain, we'll apply using the…
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