From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply ITIL® management practices

Apply ITIL® management practices - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts

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Apply ITIL® management practices

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- [Instructor] Recall that ITIL*4 defines a practice as a set of organizational resources designed for performing work or accomplishing an objective. While ITIL*4 includes the 34 practices shown here, Foundation covers the purpose for 18 of them, the ones shown here in bold, and covers further details for seven of them, the ones highlighted here. These details include how they fit within the service value chain. Here are some ways you might apply the ITIL Foundation concept of management practices. For the first way, enacting and enabling outcomes, you might want to understand whether or not the organization shares or is driving towards a common set of practice outcomes. For the second way, enlightening and empowering people, you'll want to understand what the vehicles are that are available for developing the skills, knowledge, and mindset to drive practices towards their outcomes. For the third way, lowering barriers…

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