From the course: Nano Tips to Enhance Your Communication with Shadé Zahrai
Owning a professional apology
From the course: Nano Tips to Enhance Your Communication with Shadé Zahrai
Owning a professional apology
Let's talk apologizing at work. When do you do it? How do you do it? And other risks to doing it too much. First, needlessly over apologizing and saying sorry too much can actually undermine your credibility. Here are four examples of what to say instead of sorry. Good catch. Thanks for picking that up. Thanks for flagging. Is there anything else I missed? Thanks for letting me know, I'll update that now. Thanks for noticing, let me fix it. A second, what if you actually have done something that warrants an apology? Maybe you missed an important deadline or made a big error in your reporting because you weren't paying attention. Here are five steps to apologizing professionally and with respect. Explain what went wrong. I sent through the wrong data. Take responsibility. This was an oversight on my part. Apologize with sincerity. I'm very sorry that it delayed the report's completion. Be proactive about a commitment to improvement. In future I'll make sure I have a second person check the data before submitting. And close with poise. I appreciate your understanding.
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.