From the course: Nano Tips for Resolving Conflict with Shadé Zahrai

Managing resistance to requests

From the course: Nano Tips for Resolving Conflict with Shadé Zahrai

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Managing resistance to requests

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- When it comes to tackling potential conflict, shift the focus from rigid positions to shared interests. It's a more personal approach that helps foster understanding and create a deeper connection. It includes the underlying reasons, needs, and goals that drive behavior. For example, instead of, "You can't log off early today," which is a position and may come across as harsh and unyielding, share the reason behind the request. For example, "I really need your help today. My son is sick and I need to pick him up early. Could you stay until close of business?" By sharing the why, you make the situation more personal, allowing the other person to see things from your perspective and increasing the chances of a positive response. Here's another example. Rather than simply saying, "I need to work flexibly," try asking, "Can I request to work flexibly, because I have two young kids at home. Is it possible to work from home some days, or leave earlier to pick them up from childcare?" This approach opens up a dialogue and allows for collaborative solutions to be found. Sharing interests instead of just positions can make all the difference when it comes to resolving conflict and finding solutions.

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