From the course: Measuring Team Performance
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Creating your own measures
From the course: Measuring Team Performance
Creating your own measures
- Sometimes you'll want to create your own measure in order to capture a unique aspect of your business or to drive a specific behavior. When building these unconventional measures articulate the purpose of measuring it and specify how long you'll measure it, especially if it's being used to drive short term performance. The five principles of measurement still apply to custom measures. What's the measurement's purpose? What data will you use? How will you calculate it? How frequently will you measure and who's going to review it? When I worked for an organization that delivered services at consumers homes, we wanted to make a measure for how much our technicians were producing but also hold them accountable for customer retention. So we created a metric called retention adjusted production. Let's look at how the five principles applied to this particular situation. What's the measurement's purpose? We wanted to measure…
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