From the course: Learning VoIP and Unified Communications
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Plan a unified communications system
From the course: Learning VoIP and Unified Communications
Plan a unified communications system
- [Instructor] Unified communications provides many value-added services. Companies can integrate VoIP with email, billing, mobile devices and customer management systems. VoIP and unified communications is not a single product or hardware solution. As a result, when a company decides to implement a VoIP system, careful planning and consideration are required in order to meet the needs of the organization. Voice over IP provides an alternative to the traditional public switch telephone network, not only for large companies, but also small-to-middle size businesses. More and more companies are adopting VoIP because of its scalability, flexibility, and ability to unify communications. Before implementation, sit down with all stakeholders and conduct a needs analysis. Ask questions such as, do you need a system that can grow with the business? Do you have in-house expertise to handle the technical details? Should you…
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