From the course: IT Service Management Foundations: Tools

Unlock this course with a free trial

Join today to access over 24,900 courses taught by industry experts.

Functional elements of Helix

Functional elements of Helix - ServiceNow Tutorial

From the course: IT Service Management Foundations: Tools

Start my 1-month free trial Buy for my team

Functional elements of Helix

“

- [Instructor] By this point in the course, I am hoping you're starting to see a pattern in the similarities of the tools, but also some of the differences too. Identifying these will really help you understand the best fit tool for your business. BMC Helix IT Service Management Tool is another great choice available for purchase, and is a popular choice for a reason. Similar to ServiceNow, it was designed first as a solution initially for just ITIL operations, but nowadays goes a bit further and has been pushing AI capability, so it's one of the first to actually do this within the IT service management world. Fundamentally, Helix offers modules for all ITIL services with some nice added features. For example, the instant management tooling. You have some nice excellent AI-powered features that do auto categorizations, assignments, and recommendations. This really helps your agents log in quicker and with more accuracy. In problem management, you have automated workflows from…

Contents