From the course: IT Service Desk: Customer Service Fundamentals

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Next steps

Next steps

From the course: IT Service Desk: Customer Service Fundamentals

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Next steps

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- We've covered a lot of ground in this course. We discussed many exciting strategies and tools we can use as technicians. I hope you've enjoyed learning from our examples that demonstrate what to do and also what not to do. These strategies are taken from best practices that have been implemented globally over many years, and they're proven to work. What is your next step with all the material that we've covered? As you've gone through the course, you've hopefully documented your own processes, written down questions for your manager, and taken notes on specific techniques that you want to implement. The next steps are to review the action plan and your notes. Think about three key takeaways that you can immediately put to use. What can you take back to implement, practice, or use in your environment? You may also want to share this information with a coworker or a peer who can help hold you accountable to use what you've learned. Thanks so much for coming on this learning journey…

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