From the course: How to Talk to Anyone (Blinkist Summary)

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Effective phone skills

Effective phone skills

From the course: How to Talk to Anyone (Blinkist Summary)

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Effective phone skills

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- [Narrator] Blink number 10. Effective phone skills can make up for a lack of visual cues. For many people, talking on the phone is not the ideal way to have a conversation. Some studies show that people lose 30% of their voice's energy when on the phone, but here are some techniques you can dial into so that your ears will be ringing with praise. When you answer the phone, do so in a crisp and professional manner. When the caller identifies himself, greet him like you would a long lost friend. This way, he'll feel warm and welcome, and you'll already be off to a great start. Always remember that on the phone, people can't read your facial expressions, your body language, or your hand gestures, so it's up to you to translate that visual information into verbal cues. This means that instead of nodding, make sure to say, "Uh-huh, I'm so happy to hear that," or, "Please continue," so that they know what's on your…

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