From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations
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ServiceNow workspaces - ServiceNow Tutorial
From the course: Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations
ServiceNow workspaces
- [Instructor] All right, let's dive into ServiceNow Workspaces. Think of them as specialized, integrated interfaces designed to boost efficiency for users, like agents, managers, and health desk professionals. There are many Workspaces and what's great is that each Workspace is tailored for specific roles, maybe IT service management agents or customer service agents, and it consolidates all the necessary tools to research, manage, and resolve customer issues effectively, right within a single screen. You can find them by accessing the Workspaces menu or searching for the name in the Filter on the All menu. There are a few key aspects that make them so powerful. Let's look at one of them and break it down. Service Operations Workspace is a good one. First, they provide a unified view, allowing agents to easily manage multiple issues simultaneously by using tabs without the need to switch screens constantly. This single-pane view provides the full context you need, including…
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