From the course: Design Thinking for Project Managers

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Defining problems in projects with design thinking

Defining problems in projects with design thinking

From the course: Design Thinking for Project Managers

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Defining problems in projects with design thinking

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Every project begins with a problem or a need. But how we define this problem can significantly influence the direction and effectiveness of our solutions. A well-defined problem statement acts as a clear lens through which we view our project, focusing our efforts and guiding our team towards a unified goal. So, how do we craft clear and actionable problem statements? First, by being specific. Vague problem statements lead to unclear solutions. Instead, pinpoint exactly what needs to be addressed. For instance, instead of saying "improve customer service," say "reduce customer call wait times from 5 minutes to 1 minute." Second, make it measurable. Include criteria that defines success. This not only helps in measuring progress, but also in knowing when the problem has been solved. Lastly, ensure it is feasible. A problem statement should challenge the team but remain within the realm of possibility within the resources available. Why is this initial step so crucial? A clear and…

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