Customer Satisfaction Surveys: Design and Analysis
With Sarah Weise
Liked by 221 users
Duration: 33m
Skill level: Beginner + Intermediate
Released: 4/3/2025
Course details
Ever had a brand make you feel valued? Or one that left you feeling frustrated or ignored? In today’s competitive business environment, understanding and enhancing customer satisfaction is crucial for long-term success. This audio-only course gives you the tools to design, conduct, and analyze customer satisfaction surveys that uncover key insights, improve experiences, and fuel growth. Learn how to use NPS effectively, explore methods like CES and CSAT, and leverage data-driven strategies to turn customer feedback into action.
Skills you’ll gain
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Contents
What’s included
- Learn on the go Access on tablet and phone
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