From the course: Creating a Culture That Inspires Your Employees
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Use letter writing to encourage your directs
From the course: Creating a Culture That Inspires Your Employees
Use letter writing to encourage your directs
- I believe everyone wants to be seen, known and valued. One of my favorite things to do each December is write a letter to each of my direct reports. I remember my first Christmas at the Santa Barbara Zoo and I received one such letter from our CEO. It was a full page, single space. And after a paragraph about zoo wide success, I read two paragraphs detailing my unique contribution toward that success. It was commendation and encouragement. It connected to real goals I achieved, it had people I hired in it and projects that I had supported. I lit up and then I got one the next year. And then I got one the next year. A few years in, following my own 360 review, I learned that while I was managing up and across pretty well, my team felt pretty abandoned. What I thought I was giving them in terms of freedom and empowerment, they received as disconnection and a lack of concern. From their perspective, I didn't know what…
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