From the course: Core Leadership Foundations for New Restaurant Shift Leaders
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Differentiating responsibilities of team vs. shift leader
From the course: Core Leadership Foundations for New Restaurant Shift Leaders
Differentiating responsibilities of team vs. shift leader
- Let's start with the basics. A team member's focus is usually task-based. Make this, clean that, serve this customer. A shift leader's focus shifts to people and flow, and there are three key responsibilities that really set you apart. The first is credibility and role modeling. You set the tone. If you are cutting corners, guess what? Your team will too. If you stay calm under pressure, they will follow suit. Your credibility is built in the small moments, not big speeches. Next is expectation setting and oversight. Team members wait for instructions. Leaders give them and make sure standards are met. You're not just doing tasks yourself, you're also ensuring that others are doing their tasks correctly. Third, motivating and supporting the team. A shift leader doesn't just think is my job done, but they think is our shift running well, and that means noticing who's struggling. Stepping into support or encourage,…
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