From the course: CompTIA Tech+ (FC0-U71) Cert Prep
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Troubleshooting methodology
From the course: CompTIA Tech+ (FC0-U71) Cert Prep
Troubleshooting methodology
- In this session, we're going to walk through an effective troubleshooting methodology. Whether you're dealing with a technical issue or diagnosing a system failure, these steps will help you systematically identify and resolve problems. Let's troubleshoot. The first step in troubleshooting is to identify the problem. Start by gathering as much information as possible from users or systems experiencing the issue. Ask clear, direct questions, and observe any error messages or abnormal behaviors. The goal is to define the problem accurately. Once the problem is identified, the next step is to establish a theory of probable cause. Don't overlook simple causes. Sometimes the solution is as easy as checking power, connections, or settings. This is also where you'll want to research the knowledge base or the internet, if applicable, to check for similar issues and solutions that have been documented. Now it's time to test the theory to determine the actual cause. Implement small tests or…
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