From the course: CompTIA A+ Core 1 (220-1201) Cert Prep

Unlock this course with a free trial

Join today to access over 24,900 courses taught by industry experts.

Troubleshooting theory

Troubleshooting theory

From the course: CompTIA A+ Core 1 (220-1201) Cert Prep

Start my 1-month free trial Buy for my team

Troubleshooting theory

“

- Ipconfig/release? What? IP config space slash release. - Release. - Having a DHCP problem there? - I think so. - So, may I ask why you're doing this? - The internet's down. - Ah, okay. In this episode, what I want to talk about is CompTIA's troubleshooting theory. It's a series of steps that I as a technician can go through to help my users deal with whatever problems they might have. Now, I'm personally not a huge fan of this particular theory, not that it's wrong, but there's a lot of different opinions on this. But CompTIA does stress this, and you're going to see it on the exam. So let's go through these steps to help me as a technician help my users get back online. Now, before we do anything with this troubleshooting theory, the most important thing you need to remember is that if I'm within an organization, there might be procedures or there might be policies that the organization says, maybe she shouldn't even be trying to type that command, or maybe she needs to be making a…

Contents