From the course: Change Management Success: The People, Processes, and Communication
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Overcommunicate before, during, and after change work
From the course: Change Management Success: The People, Processes, and Communication
Overcommunicate before, during, and after change work
- Have you ever told someone to do something? They said they understood, then what you got later was not what you wanted. Like for example, setting up a team celebration. If I say we want a simple celebration for the end of the project with the project team. I share the same message to the same people, yet, by the end of the week, one person scheduled for a singing band to arrive, another ordered catering for 30 people, when there's only 10 people on the project team, and someone asked if we could reduce the time to 20 minutes so we don't interfere with work. Obviously not everyone is on the same page. The key here is to overcommunicate. A simple example you can use for any important change work is start by sending an email for awareness and confirm others' interest, ask if anyone else should be involved. Then send the calendar invite with information for the attendees. Ask them to forward the invite to anyone else who…
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