From the course: Build Your Communication Skills as a Frontline Manager
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Gather valuable team information
From the course: Build Your Communication Skills as a Frontline Manager
Gather valuable team information
- If you had to sit down with your team right this second and address the most difficult thing your team was facing at the moment, would you be ready? I hope you would say yes. As a frontline manager, you should have strategies in place to always be gathering information. Gathering and processing information will equip you to address things whenever you choose to, even if it means calling a spontaneous meeting. In this lesson, I'll point out some specific things to always be up to date on, and how this can have a positive impact on your team's culture. Be up to date on your performance. Be up to date on your team's performance, and also consider customer feedback. You're a part of this team, so your performance is relevant. For your own performance, feel free to conduct a periodic self-assessment. For this, you can look to your job description and ask yourself, are you currently meeting expectations? Take a moment to reflect on any feedback you've recently gotten from your own boss…
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