From the course: Build Your Communication Skills as a Frontline Manager

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Focus on adaptability

Focus on adaptability

From the course: Build Your Communication Skills as a Frontline Manager

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Focus on adaptability

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- As a frontline manager, you're probably the one with the most hands-on day-to-day tasks. Because things can change unexpectedly, you need to know firsthand how crucial it is to stay flexible. Adaptability is not just a desirable trait, it's a must-have. In this lesson, I'll show you ways to integrate that adaptability into your communication habits. Frontline managers are rarely tied to a desk, so if you work alongside your team, set the tone by being flexible in how you communicate. To handle any situation effectively, make sure you fully understand company policies, your role, and the responsibilities of your team. This understanding lets you adjust your communication style to fit different situations. You also need to focus on solutions instead of just dwelling on problems, whether it's feedback from customers or team members, staying open to different perspectives is key. This approach creates a collaborative environment where everyone feels heard and valued. And finally…

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