From the course: Build Your Communication Skills as a Frontline Manager
Join today to access over 24,900 courses taught by industry experts.
De-escalate conflicts
From the course: Build Your Communication Skills as a Frontline Manager
De-escalate conflicts
- A conflict can turn into either a catalyst for positive change or a destructive force depending on how it's managed and resolved. All right, in this lesson, let's dive into how to handle conflicts like a pro, turning down the heat and making the most of the situation when tensions arise. First things first. Take a step back. Instead of diving head first into the conflict, which usually just adds fuel to the fire, gather some info, get the lay of the land, talk to the people involved, gather specifics, and understand what really went down. It's like detective work. Review messages, notes, any documentation that sheds light on the situation. By piecing together the puzzle, you'll have a clearer picture of what's going on and what needs to be done. Now that you've got your intel, it's time to take action. Share those specific examples you gathered. Paint a picture of the situation so everyone's on the same page. Then brainstorm some solutions. Look for the one that's going to give you…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.