From the course: Build Your Communication Skills as a Frontline Manager
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Address difficult conversations
From the course: Build Your Communication Skills as a Frontline Manager
Address difficult conversations
- When difficult conversations come up, do you know how to address them? When you notice a potential issue within your team, your immediate action is crucial. What you want is a workplace where everyone feels valued and respected, so don't wait for problems to escalate. Instead, approach the conversation gently and respectfully, whether it's in a private setting or during a scheduled check-in. Use specific examples to illustrate your concerns and encourage open dialogue. How does a proactive approach impact your team? Consistently demonstrating your proactive stance in addressing difficult conversations builds trust and confidence in your leadership abilities among your team members. Create opportunities for regular check-ins or team meetings where issues can be discussed constructively. Remember, active listening and empathy are key to understanding different perspectives. Finally, recognize and address difficult conversations head on. Addressing issues promptly is vital for…
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