From the course: AWS Certified AI Practitioner (AIF-C01) Cert Prep

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Question breakdown, part 2

Question breakdown, part 2 - Amazon Web Services (AWS) Tutorial

From the course: AWS Certified AI Practitioner (AIF-C01) Cert Prep

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Question breakdown, part 2

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- In this practice question, we have a scenario where we're going to attempt to determine the business value being delivered by an AI model. A company has recently implemented a foundation model to enhance its customer support services through an AI chatbot. Which of the following metrics should the company primarily focus on to evaluate the productivity improvements resulting from this implementation? And that's where the business value comes in. So we have four different choices: customer satisfaction scores, number of new customer inquiries, employee training hours, and average response time. And remember that this is in the context of an AI chatbot. And so let's walk through these choices. Customer satisfaction scores and this is important, and this can measure the user sentiment rather than direct productivity. It could be potentially a different type of business value, but it could also be affected by a lot of different factors, not just the chatbot itself. B, our next answer…

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