From the course: Agile Project Management: Continuous Improvement
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Gaining insight into what could be improved
From the course: Agile Project Management: Continuous Improvement
Gaining insight into what could be improved
- I have a client who provides cloud services and there were some reports of poor performance in certain regions, and the media was asking for comment. The CEO asked the CTO for data to allow her to confirm or deny the reports. It was excruciating for the CTO to have to tell her that he had yet to include the instrumentation to provide that data. This oversight left the CEO and the company in an awful bind. You can't manage what you can't see and you can't improve it either. Working on the optimal set of improvements starts with getting a sufficient view into what could be improved. The observe part of the observe, learn, iterate, and innovate discipline is where you seek to see, hear, and engage with things you must know about and manage to remain the superior choice for what you do. Observing includes engaging with both people and technology to gain insight from feedback. What must you be able to see? Well, changes in your environment, like changes in your stakeholders jobs to be…
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