From the course: Advanced AI Governance: Operationalizing AI Controls and Continuous Monitoring
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Deploy trustworthy AI systems with confidence
From the course: Advanced AI Governance: Operationalizing AI Controls and Continuous Monitoring
Deploy trustworthy AI systems with confidence
- [Instructor] Remember in Chapter 2 when we discussed embedding AI controls into other business processes? Well, hopefully you listened because Red30 Tech did not, and they are about to learn a very costly lesson. When the sales department learned about the customer service department's success with their chatbot, they wanted one too. So they downloaded a SaaS AI solution and began using it to analyze sales data. But because Red30 Tech didn't update their internal processes, there was no documented use case or AI impact assessment, and none of Red30 tech's AI controls were implemented. And you guessed it, the chatbot started producing inaccurate and biased responses. When your AI controls aren't integrated into your business processes, it's easy for well-meaning employees to bypass them. How can Red30 Tech avoid the situation in the future? The answer is pre-deployment testing. Adding pre-deployment testing to software development, project management, and third-party assessment…
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