Create a HAR file

Last updated: 3 months ago

Important to know

Please be aware that the HAR file may record Personal Identifiable Information (PII) that you input into your browser. To protect your privacy, please ensure that you only perform actions related to your support issue while the HAR file is being created.

The HAR files can provide valuable information to our technical support teams when troubleshooting complex issues. We recommend using Google Chrome or Mozilla Firefox to create these files, but Microsoft Edge can also be used to create and export HAR files.

When reaching out to LinkedIn Support, please provide a clear and detailed explanation of the issue, along with any relevant screenshots. If the HAR file is too large to be shared directly, we recommend compressing the file before sending it to us.

To create an HAR file in Chrome:

  1. Go to the page on LinkedIn where the issue occurs.

  2. Click theicon at the upper-right corner of the browser.

  3. From the menu, select More tools and then click Developer tools.

  4. In the developer tools panel, click on the Network tab.

  5. Check the Record icon at the upper-left corner of the Network tab is red in color (recording mode). If it's grey, click the Record icon to start recording.

  6. Click the Clear icon to clear all previous activity.

  7. Select the Preserve log checkbox.

  8. Reproduce the steps that cause the issue.

  9. Click  Export HAR (Sanitized) to save the HAR file.

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