Identity verification with DigiLocker--Troubleshooting

Last updated: 4 weeks ago

Here are some tips that may be helpful if you run into issues with adding identity verification to your profile using your DigiLocker credentials. Check the following: 

Location

  • The location on your LinkedIn profile must be India. You must also be currently logged in with an IP address in India.

Age limit

  • You must be 18 years old.

DigiLocker account

  • To verify your identity using your DigiLocker credentials, your DigiLocker account must be connected to an Aadhaar. Otherwise, we encourage you to explore the other verification options that may be available to you.

Name doesn’t match

  • The name on your DigiLocker credentials must match the name on your LinkedIn profile. Your verification will not be added to your LinkedIn profile unless they match.
    • If the name on your government ID does not match the name on your LinkedIn profile, you may still be able to obtain an identity verification. Learn more. 
    • If you have a LinkedIn profile in another language, the name on your ID also needs to match the name on your secondary language profile.

Selfie image

  • Make sure that your face is visible, well-lit, and free from glare when submitting your face photo. If you have trouble capturing an acceptable selfie image for verifying your ID, review these tips.

Devices and platforms

  • You can access this identity verification feature through the LinkedIn mobile app (iOS and Android). Additionally, you can access this identity verification process on Chrome, Firefox, and Microsoft Edge browsers on Android mobile devices.
  • The DigiLocker verification process is not available on web browsers on a computer. If you are using a web browser on a computer, you will be prompted with a QR code that you can scan using your mobile device. Update the LinkedIn mobile app to the latest version for the best experience.

Data sharing is declined

  • We won’t be able to add the verification to your LinkedIn profile unless you grant DigiLocker permission to provide LinkedIn your name, date of birth, the photo DigiLocker has on file in connection with your connected Aadhaar, a unique identifier, and a confirmation that your DigiLocker account is linked to an Aadhaar. At the end of DigiLocker’s verification process, click on Yes, share.

For other issues related to DigiLocker's portion of the verification process, check out DigiLocker’s Help Center.

Learn more 

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