We’ve detected that you have the auto-assign license feature enabled in SSO settings and one of your learners may be attempting to sign in with a duplicate email address, which is preventing access to LinkedIn Learning. If your company recently changed email domains (e.g., from user@abc.com to user@xyz.com) and you haven’t updated users’ email addresses in LinkedIn Learning, this could be the cause.
To resolve this issue, you can either manually edit each user’s profile and email address in Learning Management (recommended for a small number of affected users) or make bulk edits using our CSV upload process.
Important to know
To access the unified Admin Center, admins can use two entry points, depending on whether or not their profile is connected. Users with connected profiles can use the Admin Center tile in the header or select Me > Manage users.
Bulk update email addresses via CSV
To bulk update email address through a CSV, follow these steps:
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From Learning Management, select Me > Manage users.
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In the Users tab, click Manage users via CSV and select Download all users via CSV or Download filtered users via CSV (if you have a filtered user list) from the dropdown.
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In the subsequent screen, review the fields that are selected to be included in the CSV download for all users.
Several fields are selected by default. Make sure that the Invited email address (required) is selected. If you need additional fields, you can search for and select them.
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Click Download CSV.
A copy of your user list and customized fields will be exported. Open the CSV file using text editing software such as Microsoft Excel or Google Sheets.
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Open the CSV file and change the invited_email_address header to existing_email_address.
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Make a new column called invited_email_address. Fill in the corresponding new email address for each row.
Here's a tip
If the email does not need to be updated, either delete the row or copy the existing email as the invited email. -
When all the updated emails have been entered, save the file as CSV file type and return to the Users tab in LinkedIn Admin Center.
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From the Users tab, click Manage users via CSV, and select Upload CSV file from the dropdown.
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In the Upload CSV file window, click Upload CSV.
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Search for and select the CSV file from your system.
When the file begins to upload, a confirmation message stating that your upload is successful appears when the upload process is complete.
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You can validate the updated email address by viewing a user's enterprise profile. You can also download a new CSV file to verify all the users’ emails are updated.
Add new users via LinkedIn Admin Center
If this is not an error and the two email addresses belong to separate users, you can add the new user in Learning Management by following these steps:
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From Learning Management, select Me > Manage users.
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From the LinkedIn Admin Center, click Add new users in the top right corner.
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Select Add users by email from the dropdown.
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In the Add users by email window that appears, enter the user's email address in the search bar and select their license and permission level in the License and Permissions section.
If you would like to send a custom email, click the Invitation Email tab, and select the custom email template you would like to use or create a new template.
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Click Confirm.