Xurrent

Not all ITSM platforms are created equal. While some vendors limit you to IT-only workflows, Xurrent delivers unified service management across your entire enterprise. Our ESM capabilities enable HR, Finance, Facilities, and IT to collaborate seamlessly on a single platform — eliminating silos and maximizing efficiency. 💡 Cross-functional workflows that connect departments, not just tickets ⚡ AI fabric woven throughout the platform, not bolted on as an afterthought 🎯 4-week implementations versus multi-month projects See the difference live at SITS Tools Demo Day on November 26th at 2 PM GMT. Compare our approach to traditional ITSM vendors and discover why enterprises choose platforms that grow beyond IT. Position your organization for tomorrow's challenges, today. Register for our session here : https://hubs.la/Q03TJmlS0

Your systems are only as reliable as how fast your teams can learn from failure. At AWS re:Invent 2025, Xurrent is bringing something every engineering and IT team needs — a way to evolve. 🚀 Xurrent IMR helps your teams learn from every incident to strengthen reliability. ⚙️ Xurrent ITSM powers the service workflows that keep your operations running when it matters most. 🌐 And now — ITxM takes you further, helping teams turn operational data into experience-driven insights that drive the next leap in maturity. We call it the next step in operational evolution — where Incident, Service, and Experience management finally connect. If your teams are scaling, running distributed systems, and pushing uptime to its limits, this is where reliability grows up. Join us at AWS re:Invent 2025, Booths 1730 & 1828, Las Vegas, December 1–5. Meet our team, explore live demos, and ask us about ITxM — the framework redefining operational maturity for modern enterprises. #AWSreInvent #AWSreInvent2025 #Xurrent #IncidentManagement #IMR #ITSM #ITxM #SRE #DevOps

Alert overload helps no one. When your SREs are buried under noise, reliability takes the hit. We’re reimagining what modern incident management looks like with Xurrent IMR (Incident Management & Response), a platform built for teams who live and breathe reliability. Designed for SRE, DevOps, and Platform Engineers, IMR brings AI, automation, and collaboration together so you can prevent, respond, resolve, and learn from incidents faster than ever. Join Jim Hirschauer and Phil Christianson from our product team on December 9, 2025, for the Xurrent IMR Launch Webinar: “From Alert Overload to Action: Master Incident Management with Xurrent IMR”, where we’ll go behind the scenes of how IMR helps your teams: ✅ Cut through alert noise with intelligent correlation ✅ Automate on-call and escalation workflows ✅ Collaborate directly from Slack, Teams, and Jira ✅ Turn every incident into continuous improvement As part of the Xurrent service management ecosystem, IMR connects reliability, automation, and IT operations into one seamless platform for modern enterprises. 🎟️ Save your spot for the webinar: https://hubs.la/Q03TJj3f0 🔗 Explore Xurrent IMR: https://hubs.la/Q03TJjl80 #XurrentIMR #IncidentManagement #SRE #DevOps #ReliabilityEngineering #AIOps #Automation #IncidentResponse

50% cost savings. 90-day implementation. Zero customer-impacting issues. Vitality UK replaced ServiceNow with Xurrent and achieved what previously took them 6 years to build — in just 3 months. 🎯 Cut costs in half while expanding ESM across 6 departments ⚡ 70% of issues now resolved through self-service ✨ Automated workflows connecting IT, HR, facilities, and security seamlessly Power your enterprise with a platform that scales at the speed of your business. Read the full breakdown: 👉 https://hubs.la/Q03RgNZf0 #ITSM #ESM #DigitalTransformation #Automation #ITServiceManagement

Ready to see what modern Service Management actually looks like? Xurrent is joining the SITS Tools Demo Day on November 26th at 2 PM GMT for a 60-minute live platform demonstration. Experience how our AI-powered platform delivers what legacy tools can't: 🚀 Implementation in weeks, not months 🤖 Sera AI with 90%+ customer adoption driving real productivity gains 🌐 True ESM capabilities extending far beyond IT departments This is your chance to see Xurrent — Service Management for the Modern Enterprise — in action. Ask questions live and discover why organizations are moving beyond outdated ITSM solutions. Empower your teams to achieve more with Xurrent. 👉🏽 Register for our session here : https://hubs.la/Q03SYj950 🔗 Ready to get started with Xurrent - https://hubs.la/Q03SYhBd0 #ITSM #ITServiceManagement #AI #ESM #ServiceDesk

A global media company managing 8 countries, multiple languages, and 2,000+ employees — all from one platform. The implementation? Complete in just 4.5 months. Seems crazy. Impossible. Nope. As Eda Takbak Şahin, PMO Director at Acun Medya, shared, "I would recommend Xurrent to any company looking to maximize their enterprise service management. It provides complete cross-company visibility, is easy and fast to implement, user-friendly, and highly scalable." From multilingual auto-translate features to mobile-first support across time zones — see how this Turkish media powerhouse behind Survivor, MasterChef, and The Voice streamlined operations across continents. Read the full breakdown: 👉 https://hubs.la/Q03RgQdn0 #ESM #ITSM #DigitalTransformation #Innovation #Management

Hey everyone ☕ We’re teaming up with Cast AI for Cluster & Chai, a community meetup for IT Pros who are building, scaling, and managing cloud-native systems. Happening on 16th November, it’s the perfect opportunity to connect over incident management, Kubernetes, and everything cloud reliability. Whether you’re deep into DevOps or just love great chai and good tech conversations, this one’s for you. Spots are limited. Register here to see details and RSVP: https://luma.com/mr1si9oe #Xurrent #CASTAI #ClusterAndChai #DevOps #IncidentManagement #SRE #CloudNative #Community

Organizations have historically over-purchased IT software by 400-600%. They're using 12% of this tool, 5% of that tool, 20% of another. Meanwhile, they're convinced they can't afford to switch to better solutions. Here's the reality: when organizations transition from an all-in-one tool they're using 20% of to a specialized stack like Xurrent with Zenduty and StatusCast, they end up being cost-neutral while improving service delivery. Watch the full video to learn how tools rationalization frees up budget you didn't know you had. 👇🏽 — — — Note: This is part of our weekly thought leadership series where we tackle the hard conversations about modern service management. We hear from Xurrent advisor, Chris Black, who has 30+ years of MSP experience across every vertical, specializing in IT process, procedures, observability, and operations. #ITSM #AI #DigitalTransformation #ITServiceManagement #Technology

If your customer service is excellent, 78% of consumers will do business with you again after a mistake. This is great news, because — not surprisingly — 95% of consumers report adverse emotions when a digital platform doesn't deliver as anticipated The answer: automating communications during incidents, which leads to: 🤖 Real-time status updates that eliminate the human bottleneck during outages ⚡ Integrated incident workflows that boost trust while reducing inbound noise ✅ Automated stakeholder notifications that deliver clarity when it matters most The result? Outstanding incident response that actually strengthens customer relationships. 👉🏽 Read full blog post for details: https://hubs.la/Q03Q-Xk80 #IncidentManagement #Automation #AI #ITSM #DigitalTransformation

You've outgrown legacy ITSM. The modern enterprise needs modern service desk support — and ITxM delivers. Service Management World brings together IT service management leaders, innovators, and problem-solvers from across the globe. Xurrent will be there. Visit booth #422 to explore how we're helping organizations stop managing tickets and start managing outcomes with AI-powered automation: https://hubs.la/Q03QNWqL0 From IT to HR, every team deserves connected service. Plus, ask us about ITxM and win a prize! We hope to see — and meet — you in Orlando. Stop by to see how you can stop managing tickets and start managing outcomes. Be on the lookout for Jim Hirschauer, Joe Kneafsey, Martijn Adams, Eric Warth, Zachary Samiljan. HDI #SMWorld #ITSM #ITServiceManagement #AI #Automation #ServiceDesk