"The AI doesn’t care about the experience, the human does.” 👀 Thomas Helfrich and Matthew Storm discuss why you still need a human in the loop on episode 4 of Speechless 🎙️Listen now on Spotify, Apple Podcasts, or here: https://lnkd.in/eMtB659T #CXpodcast #SpeechlessPodcast #AIinCX
USAN, Inc.
Software Development
Norcross, Georgia 5,283 followers
Powerful Innovation. Exceptional CX.
About us
USAN's tailored offerings enhance your CX strategy and extend the power of Amazon Connect, evolving and scaling your business's approach to customer experience. With over 30 years of contact center expertise, we bring a wealth of knowledge to deliver innovative, secure solutions designed for robust, omnichannel customer interactions. Our commitment is to empower your enterprise with tools and insights to foster deeper customer relationships and drive exceptional service delivery. From strategic consulting to technology offerings to managed services, we're dedicated to guiding you through every stage of the CX journey, ensuring your solutions are as dynamic and forward-thinking as your customers demand.
- Website
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http://www.usan.com
External link for USAN, Inc.
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Norcross, Georgia
- Type
- Privately Held
- Founded
- 1989
- Specialties
- Customer Engagement, IVR, ACD, Dialer, WFM, Agent Desktop, Multichannel Communications, Call Center Performance Software, CXCloud, Amazon Connect, and AI
Locations
Employees at USAN, Inc.
Updates
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Heading to Amazon Web Services (AWS) re:Invent? We break down the best sessions for CX leaders to attend on our blog. Read it now 👩💻➡️ https://lnkd.in/e4_kcjvS #reInvent #AWSreInvent #CX #AmazonConnect
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Congratulations to Zendesk for being named a Leader in the 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement. We believe this announcement reflects Zendesk's commitment to customer-centric innovation, and we're proud to build our CX solutions on Zendesk. Connect with our team today to learn how we can help you transform your CX with Zendesk’s AI-powered service and Amazon Connect!
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Amazon Connect, Amazon Web Services (AWS)' AI-powered contact center solution crossed a $1 billion ARR and is handling 12 billion minutes of customer interactions 🙌 🥳 USAN is proud to be an all-in Amazon Connect partner. What this milestone means for us (and our clients): - Investing in customer-experience technology pays off with solutions like Amazon Connect. These aren’t just “nice to have,” they are customer experience solutions that drive business outcomes. - AI in the contact center is moving from “innovative” to “core”: tens of billions of minutes handled shows the power of scale and industry-leading tech. - The growth for Amazon Connect signals maturity and trust — if you haven't seen Amazon Connect in the last 3 years, now is the time! Quick wins for your contact center are still possible when you align strategy + execution. Https://https://lnkd.in/gkCaNM2N
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67 screens for an agent to navigate?! That’s a scary story for this Halloween 🎃😱👻 Tune in to episode 3 of Speechless now to learn how to make your employee experience less frightful and how to treat your customers to an effortless interaction today and every day 🎙️➡️ https://lnkd.in/eMtB659T Matthew Storm Roger Lee #customerexperience #CX
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ICYMI: Speechless Episode 3 is live now with Roger Lee and Matthew Storm ⬇️🎙️
Passionate about Delivering Amazing Contact Center Experiences | Mentoring Marketing Students | Let's chat today about how customer experiences matter!
"Why are most QA programs solely focused on what the contact center agent did wrong?" Roger Lee shares why it's just important to listen what our customers are telling us - experience, pricing, competitive insights, script effectiveness, and MORE. Is the Voice of the Customer (and Agent) important to your QA program? Listen to the entire episode on this episode of the USAN, Inc. podcast Speechless: https://lnkd.in/gQgP5wz6 #customerexperience #contactcenter #voiceofthecustomer #VOC
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One call, one interaction, or one data point doesn’t make a trend. Listen to Roger Lee on Episode 3 of Speechless: Lessons from the Frontlines of Customer Service. Roger and Matthew Storm discuss... 🤔 Why traditional QA falls short 🖼️ How AI can help you look at the bigger picture 🤝 Why effortless experiences matter for both customers AND agents 🎬 And how to give feedback that inspires action Listen to the full episode on Spotify, Apple Podcasts, or here: https://lnkd.in/eMtB659T #speechlesspodcast #CXpodcast #customerexperience
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Happy Customer Service Week ✨🙌 To the over 2.8 million customer service representatives in the United States, and the countless others worldwide, thank you for all you do to make customer experiences better every day! #customerserviceweek #customerservice #CX
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When you think of customer experience, do you think of your barber? Matthew Storm does, and maybe you should too. Sit down with Ben Davis, founder of The Gents Place®, to find out why customer experience matters and how you can create a customer-centric business, no matter what industry you are in. Listen to Episode 2 of Speechless: Lessons from the Frontline of Customer Experience, wherever you get your podcasts or here: https://lnkd.in/eMtB659T #speechlesspodcast #customerexperience #CX
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Why partner with an AWS Partner for your Amazon Connect migration? OpenLoop explains below ⬇️✨ #amazonconnect Amazon Web Services (AWS) #customerexperience