Ubiquity

As #FraudWeek comes to a close, check out this PaymentsJournal podcast exploring how AI has changed the fraud fight and what organizations can do about it. Key takeaway: Look beyond your four walls. Happy listening. https://lnkd.in/gmN_upNM

This budget season, make CX your growth engine. Calculate your outsourcing ROI → https://hubs.la/Q03TNjP90

We’re proud to announce that longtime Ubiquity leader Meg Porter is now EVP for the UK & Europe. With 18+ years leading CX, workforce, and ops strategy, Meg knows how to build teams that deliver results. Her leadership will be vital to expanding our delivery centre in Sheffield, boosting multilingual support for fintech, healthcare, insurance, and e-commerce clients across the region. Trusted leadership. Scalable CX, everywhere. Learn more ▶️ https://hubs.la/Q03V0vtq0 #CX #BetterWithU #OutsourceOutperform

AI-Fueled Fraud Isn’t Coming. It’s Here. This Fraud Awareness Week, get the tech and ops strategies you need to stay ahead. No gates. No fluff. Just insights. https://hubs.la/Q03TMpF70 #FraudPrevention #CX #FraudWeek Association of Certified Fraud Examiners (ACFE)

The data is clear: Your customers don't trust you as much as you think they do. In fact, there's a 57% gap gap between what brands believe and how customers actually feel. See where trust erodes and how to stop losing loyalty. Get the ungated report here. https://hubs.la/Q03T1GP90 #CX #brandtrust #fintech

Clearer conversations make happier customers. After Ubiquity added Voice Clarity to our Aigent™ platform, positive feedback on call clarity soared 66%, and language-related complaints fell 82%. For more details or a demo, see Aigent in action. https://hubs.la/Q03SNrH_0 #AI #ContactCenter #CustomerSatisfaction #CX

One of the most important posts in your feed today. - "People, not code, carry liability." For everyone investing in AI, especially in highly regulated industries, Ted Seago's insights are essential reading. #AI #governance #compliance

When a Silicon Valley digital bank faced back-to-back years of 200% transaction dispute growth, Ubiquity stepped in to ease the operational strain while also protecting customers and the bottom line. The results:
 ✅ 99% compliance
 ✅ 94% quality
 ✅ 200% productivity boost See how we made it happen. https://hubs.la/Q03RRRjg0 #OutsourceOutperform #BetterWithU #Dispute #Chargeback

We built our business helping innovative companies like thinkmoney ramp quickly with high-performing teams that deliver standout CX at every stage of growth. Because speed means nothing if you can’t sustain quality. Built for scale. Wired for service. Learn more about Ubiquity’s CX expertise: https://hubs.la/Q03PL4nz0 #CustomerExperience #CXLeadership #DigitalTransformation #Ubiquity

Smarter performance = better service. When Aigent helps your agents hit their targets, your customers feel the difference. Let AI power your performance. https://hubs.la/Q03Ngl1H0 #AIinCX #AgentPerformance #Aigent