Qualtrics

✨ Reflections from the Qualtrics Executive Forum ✨ Last week’s Qualtrics Executive Forum has me thinking about where we are and where we need to go as experience leaders in healthcare. Here are a few of my favorite takeaways: 1️⃣ We’re focused on the wrong metrics. #CAHPS. #NPS. #LTR. They all have their place, but as one speaker so perfectly said, “The outcomes that matter to patients are the ONLY outcomes that matter.” It's time to stop taking the easy street, and start focusing on what truly matters most to the people we serve. 2️⃣ Everything in healthcare is interconnected. Safety, access, quality, engagement, and experience aren’t separate initiatives. They are one system. We don’t need an #XM committee. We need XM to be a part of every committee. 3️⃣ What might happen if we amplify what’s going right? Just as StrengthsFinder teaches us that focusing on strengths drives better results, I was reminded of the power of recognition. I found myself curious what might happen if we help our organization ask, “What’s going right and why?” every single day. 4️⃣ We need to be experience role models. As XM leaders, our job isn’t just to measure experience, it’s to model it. As I sat in the audience, I saw how some #XM leaders put this into action by not just presenting data. Instead, they created an experience for us all. There was a lot of power in that. 5️⃣ Experience needs leadership in healthcare and we have it. We’re so fortunate to have Adrienne Boissy leading this movement. She gives us permission to be vulnerable, to not let failure sit alone in a closet, and to bring our whole selves to this work. Thank you, Adrienne, for showing us what courageous experience leadership looks like. 💫 The work of experience is human work and forums like this one remind us just how powerful that can be. #ExperienceHeals #HumanExperience #HealthcareLeadership #PatientExperience #XM #QualtricsExecutiveForum

Headed to AWS re:Invent? So are we! 🎉 The Qualtrics team will be in Las Vegas Dec 1-5, and we'd love to connect with cloud leaders who are serious about experience management. Here's where to find us: 🏢 Booth [#787] - Stop by for demos 💡 Lightning Talk - [Building Al That Customers Actually Trust with Samantha Snetselaar] at [1:30 p.m. Thursday in the Partner Experience Pavillion] 🤝 Hospitality Suite - For deeper conversations Whether you're already using AWS or exploring cloud-native CX solutions, let's chat about what's working (and what's not) in your experience programs. Meeting slots are filling up fast! Comment below to grab time with our team. Who else is going? Tag your re:Invent crew! 👇 #AWSreInvent #AWSPartners

We are excited to announce our X4 EMERALD ticket giveaway! ✨ From now till November 28th when you register for X4 you will be entered to win an Emerald Ticket, which offers free hotel accommodations, VIP seating and swag! Register now: https://lnkd.in/gB6-MVT

Live tomorrow! 🚀 If you've ever felt like you're speaking a different language than your CFO when pitching CX investments—Svenja Niemeyer and Phillip Bland are going to fix that in this session. Don't miss out on one of the most important topics facing CX leaders today 🎯 🔗 Register here: https://bit.ly/3LMzOth

X4 UPDATE: The early bird gets another week! So you can spend Thanksgiving getting excited for X4 – and knowing you got the best possible deal – early bird pricing is extended until November 21. 🔗 Register now: https://lnkd.in/gB6-MVT

Incredibly proud of the progress we're making at Qualtrics. It’s one thing to set ambitious environmental goals, but it’s another to see them come to life through the passion of our people. I had the honor of joining The Green Team as Executive Sponsor for the official launch of our 2025 Environmental Impact Report. Qualtricians gathered to celebrate the real-world impact we've made this year. This is more than just a report, it's a roadmap for our continued action! A huge thank you to The Green Team for their dedication and to every Qualtrician who champions sustainability in their work. This work is vital, and it’s driven by our people. #QualtricsLife #Sustainability #ESG #GreenTeam #CorporateResponsibility #Impact #Environment https://lnkd.in/gdhW6nai

According to our latest research Qualtrics 64% of consumers want personalized experiences, but only 41% think the privacy tradeoff is worth it. When it comes to AI specifically, data misuse ranks as their number one concern. That gap is both the problem and the opportunity. Consumers share more data with the businesses they trust, more willingly, in more detail. Better data creates better experiences, which builds more trust. So how do you build trust? Consumers are telling us exactly what they need: transparency about data collection, control over how it's used, and clear security communication. I wrote in more detail about five strategies for building consumer trust in an AI world for Forbes, take a look. https://lnkd.in/gANmegtf