Edge

Every agency has a moment where the work starts coming in faster than the team can keep up. For George Petersen Insurance Agency, that moment hit all at once: certificate requests stacked up, manual data work from acquisitions ballooned, and the local hiring pool was shrinking by the week. Their team was experienced and dedicated — just stretched far past capacity. They considered every option. More local hiring (slow). Overtime (unsustainable). Task-based outsourcing (too risky and slow). What changed everything was building a dedicated global team that could plug into their systems, clear the backlogs, and restore work-life balance without adding office overhead. Kathy Heglin, Commercial Lines Manager, tells the whole story in this short video — including what surprised them most after making the shift. See the full story here: https://lnkd.in/gP5XWsZF

We had a great time on the ground in Pensacola, Florida, with the team at Zarahn Insurance Agency Inc. We joined them for a behind-the-scenes look at their operation and spent time with their Edge Talent, Hazbeela, who is visiting from Pakistan. Seeing the work in person always tells a deeper story. You notice the trust. You hear the collaboration. You understand how responsible work connects people across borders and strengthens teams. Thank you to the Zarahn team for welcoming us and sharing your experience. Visits like this remind us why a flexible workforce matters and how much impact the right systems and the right people can create together. More about their experience coming soon.

Outsourcing didn’t fail because the idea was bad. It failed because the system behind it never evolved. Today’s leaders need scale, speed, and accountability in the same place. They need compliance built into the foundation, not taped on after the fact. They need visibility, control, and a workforce that operates as one connected system. That’s the shift Iffi breaks down in his latest post. The old labor-first model has reached its limit. The future belongs to platforms that unite people, process, and AI into a single infrastructure built for responsible work. If you want a clear view of what comes next — and how the next decade of global operations will be shaped — you’ll want to read this one. Link in the comments.

We’re excited to announce our new partnership with BusCaro, a leading transportation platform in Pakistan that’s redefining safe, reliable commuting. Through this collaboration, Edge employees will now have access to optimized routes, real-time tracking, and 24/7 support, creating a smoother, safer, and more dependable way to get to and from our Edge Campuses. Our people are the heart of Edge. Making their day-to-day experience better matters to us, and this partnership is one more way we’re investing in their comfort, safety, and peace of mind. A big thank-you to the Buscaro team for helping us bring this vision to life and for joining us in building a smarter, more connected workplace. Thank you, Mohammad Ali Khalid and Maha Shahzad, for helping us bring this vision to life and for building a smarter, more connected workplace. #LifeAtEdge #EdgePartners #ConnectedWorkforce #EdgeCampus

I just talked to a PhD working in a call center. Every week thousands of people, from emerging markets around the world, reach out interested in joining our talent network. After talking to dozens of them, one thing’s clear, the outsourcing, virtual assistant, and BPO industries are borderline predatory. Too many of these companies take advantage of incredible talent simply because they are in markets that don’t have many options. That has to change. People in emerging markets deserve real opportunity, fair pay, and global access. Talent is everywhere. Opportunity should be too. That’s why I’m helping to build Edge, to flip that script, to give people in emerging markets real opportunity, fair pay, and global access.

The insurance world is moving fast. AI is reshaping workflows, teams are being redesigned, and early market shifts are already shaping 2026. This month’s Edge on Insurance breaks it all down so you can focus on what really matters and take action with confidence. Inside the November edition: 💡 Insights from the field 🤝 A conversation with Kathy Heglin of George Petersen Insurance 📈 Market updates to watch 🧭 Thoughts from Edge CEO Iffi Wahla on building responsible global work Read and subscribe below!

Every great career starts with a bold move. 🌍 We’re looking for passionate professionals to join our community in Lima, Peru 🇵🇪 and San José, Costa Rica 🇨🇷. If you’re ready to take your next step, explore our openings: 📌 CSR - Health (Lima): https://lnkd.in/eXca9tki 📌 CSR - Insurance (Lima): https://lnkd.in/e79d4JMT 📌 CSR - Health (San José): https://lnkd.in/eG4JHB27 Your story deserves a place where it can grow and this might just be it. #lima #sanjose #trabajosihay #chamba #chambasihay #oportunidadlaboral

Outsourcing is dead. Smarter systems are here. Edge was built for practices that want to grow without burning out. That’s why we’re teaming up with Dentist Job Connect for a live conversation on how top dental offices are building stronger, more connected teams through better systems — not quick fixes. Join Dr. Paul Goodman and Iffi Wahla, Edge’s Co-Founder & CEO, as they unpack how practices across the country are replacing outdated staffing models with a compliant, connected infrastructure that scales with ease. 🗓 Wednesday, October 29th, 2025 ⏰ 1 PM ET | 10 AM PT 🎙 Dentist Job Connect x Edge Register here: https://lnkd.in/g4wjFk-2 #Edge #FutureOfWork #DentalLeadership #PracticeGrowth

Around the world, talent is abundant. Access is hard. Edge is going to change that with #oneclickhiring