Sr. Managing Director Matthew Klein has been appointed as our new global Life Sciences Industry Lead 👏 Based in our Atlanta office, Matt will lead the global LS team to fast-track its go-to-market strategy. A transformative growth leader, we’re sure he’ll draw on his expansive background throughout, including leading large-scale transformation programs across major global Life Sciences clients. Matt is dedicated to driving outsized impact for our clients – helping them turn their visions into real, measurable value.
About us
North Highland helps businesses move from strategy to reality, taking a pragmatic and practical approach to build solutions that work and create impact that lasts. As the world’s leading change and transformation consultancy, our award-winning services – powered by a combination of talent and technology – turn client visions into real, measurable value.
- Website
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https://www.northhighland.com/
External link for North Highland
- Industry
- Business Consulting and Services
- Company size
- 1,001-5,000 employees
- Headquarters
- Atlanta, GA
- Type
- Privately Held
- Specialties
- Energy & Utilities, Financial Services, Healthcare, Life Sciences, Manufacturing, Media, Entertainment & Communications, Public Sector, Retail & Consumer Products, and Transportation, Travel & Leisure
Locations
Employees at North Highland
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Paul Roth
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Robert Brett Ogilvie
Executive IT Consultant at North Highland
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Ann Kostopanagiotou (she/her)
Managing Director | Human Experience-Led Digital Transformation and Innovation | Awarded Top 50 Women Leaders of Chicago | Past President at AMA…
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Michael Keats
Director, Management Consulting (Public Sector Portfolio) at North Highland
Updates
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Traditional SOP management: 6-month drafts, compliance gaps, data scattered across systems. AI-powered SOP management: 5-week drafts, proactive compliance monitoring, integrated workflows. We're seeing this shift happen now with Life Sciences leaders. 2026 could be the inflection point for early adopters. https://bit.ly/4a1knYf #LifeSciences #Pharma #QualityManagement #AI
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Your supply chain was built for efficiency. Your customers demand experience. Find out how global retailers are bridging the gap—delivering faster service at lower cost by putting customers first. https://bit.ly/4lhXDoT
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Workforce shortages shouldn't put federal funding at risk. State agencies face a persistent challenge: eligibility workers are hard to find and keep, volumes surge unpredictably, and federal compliance standards don't bend. North Highland developed a workforce model that scales capacity without multi-year hiring cycles, combining predictive demand forecasting with remote team deployment and embedded quality assurance. The approach maintains federal accuracy standards from day one with minimal burden on agency staff. It's now helping multiple states transform Medicaid, SNAP, and quality assurance operations under pressure. Read how one HHS agency moved from compliance risk to operational excellence: https://bit.ly/47L5RlV
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In today's pressure cooker economy, businesses face challenges like persistent inflation and supply chain disruptions. But with the right strategies, you can turn these challenges into opportunities. Check out our 8 levers to cost optimisation and register for a free design session with our experts. https://bit.ly/46adQrS
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We’ve been recognized by Forrester in The Strategic Portfolio Management Tools Landscape, Q4 2025, noting our industry focus in Financial Services, Healthcare and Pharmaceuticals! Our approach helps organizations automate the translation of enterprise strategic plans into product and service plans that deliver business value. Our solutions help tech executives prioritize initiatives, measure value delivery, and leverage portfolio data to validate decisions. Learn more 👉 https://bit.ly/43pOnsW #StrategicPortfolioManagement #Transformation #BusinessConsulting
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Cutting costs but losing customers? That's the tightrope many retailers are walking right now. At our recent C-suite retail network event, leading analyst Natalie Berg revealed how winning retailers are breaking this cycle. They're not just slashing budgets—they're reinventing efficiency while protecting customer experience. Want to know how they're doing it? Discover the practical strategies that are helping retailers thrive despite rising costs and cautious consumers. https://bit.ly/446tHGr #RetailTransformation #CustomerExperience
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How do you build a Data & AI workforce of the future? Our team celebrated this question at last night's MCA Awards, where our National Grid project was recognised as a finalist in the Private Sector Change & Transformation category. The nomination highlights how the shortlisted project, the Data Talent Programme is building maturity with new tools, training and learning pathways. The evening was a powerful reminder of why we do this work: creating lasting impact that transforms organisations. Congratulations to all involved! #MCAAwards https://bit.ly/487UJzI
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Getting stakeholder buy-in shouldn't be hard. Organizations using agile governance practices saw a 25% improvement in stakeholder satisfaction (PMI, 2024). The shift? Continuous feedback loops that create transparency and align outcomes with expectations in real time. When stakeholders see their input matters, engagement follows. https://bit.ly/476WxbB
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We helped a global pharmaceutical company cut submission timelines by two-thirds, potentially unlocking $100M per submission. By reimagining processes with digital automation and strategic change management, we turned operational excellence into bottom-line impact. Our partnership didn’t just transform processes, it transformed leadership. Learn how we embedded ourselves into teams, drove change, and built a framework for sustainable innovation. Read the full article to explore how North Highland is leading the charge in transforming leadership in the pharmaceutical industry. https://bit.ly/4htgnlb #Pharmaceuticals #ChangeManagement #DigitalSolutions
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