Impel’s cover photo
Impel

Impel

Software Development

New York, NY 14,519 followers

The automotive retail industry’s most advanced AI Operating System

About us

We’re harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we’ve become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey—fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we’ve delivered more than 39 billion customer interactions, influencing more than $9 billion in Sales and Service revenue across 51 countries.

Website
https://impel.ai/
Industry
Software Development
Company size
201-500 employees
Headquarters
New York, NY
Type
Privately Held
Founded
2014
Specialties
Automotive Ai, Customer Lifecycle Management, Digital Merchandising, 360 WalkArounds, Sales AI, Service AI, and Chat AI

Locations

Employees at Impel

Updates

  • View organization page for Impel

    14,519 followers

    Impel is putting its vision into action. In this latest episode of ASOTU: More Than Cars, hosts Paul J. Daly and Kyle Mountsier break down Impel’s strategic investment in Automotive Ventures Mobility Fund II, supporting early-stage AI, robotics, mobility, and industrial tech startups. This investment combines capital with Impel’s deep automotive AI expertise—accelerating innovation that will redefine automotive retail, service, and the customer experience. Watch more here: https://bit.ly/3JY5onr

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  • View organization page for Impel

    14,519 followers

    Persistent. Personalized. Patient. Service AI kept the conversation alive for weeks with concierge-level, humanlike follow-ups tailored to Marissa’s vehicle, service history, and driving habits. When she finally reached out after hours a month later, Voice AI answered, captured her request, converted it to a text conversation, offered available appointment times, and confirmed her booking. No gaps. No lost leads. Impel AI keeps your service drive moving 24/7. https://bit.ly/3WtOsrn

  • View organization page for Impel

    14,519 followers

    We were proud to stand alongside Premier Automotive at the Giving HOPE Gala in New Orleans this past weekend, an inspiring reminder of how purpose and partnership can create real impact. Giving Hope provides food, clothing, and shelter to communities in need across five states and nine countries. At Impel, partnership extends beyond the business and strengthens the communities we serve. #DealerPartnership #GivingHopeGala #TeamImpel JAYE SKIDMORE, MBA, Erin Knowles, Troy Hitchcock, Holly Lipelt, Cristine Aye, Sierra Burrier, Justin Grogan, and Lindsey Harding

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  • View organization page for Impel

    14,519 followers

    The "experimentation phase" of Auto AI is officially over. 2025 was about adoption. 2026 is about proving the math: real ROI, real efficiency, real cost savings. If your strategy isn't directly tied to operational efficiency and cost savings right now, you’re falling behind. Check out the link to the full discussion with our Co-Founder & CEO, Devin Daly, Ben Chodor, CEO of CallRevu, Sam D'Arc and Ulisse de' Martino. 👇

    View organization page for Car Dealership Guy

    79,380 followers

    AI adoption inside dealerships is shifting from experimentation to daily operations. Devin Daly, Co-founder & CEO of Impel & Ben Chodor, CEO of CallRevu, explain how the next wave of adoption is unifying systems and driving measurable cost efficiency. "Our data shows that 2025 was really the year of mass AI adoption. Where we had large OEMs, people that we were banging the doors on forever, they're starting to come to us because somebody in their boardroom is asking, what's your strategy for generative AI? So we saw that in 2025. We believe 2026 is when we will really see AI being used to drive shareholder value, recognize cost savings, and automate more roles in the dealership." Daily Dealer Live hosted by Sam D'Arc and Ulisse de' Martino — listen to the full episode here: https://lnkd.in/erKa3qmK - Thank you to our partner KPA! Check them out by visiting https://kpa.io/automotive/

  • View organization page for Impel

    14,519 followers

    Optimize spend. Sell more. AI sales agents work every lead instantly and consistently, so more of your marketing dollars turn into real conversations, appointments, and conversions. Your team can focus on the buyers who matter most and close more deals, without increasing spend. Get more sales out of your marketing spend. Start using specialized AI sales agents to work smarter and amplify your team's performance. https://bit.ly/4oUCaFm #LeadConversion #ImpelAI #AgenticAI #AIforDealerships

  • View organization page for Impel

    14,519 followers

    Dealers obsess over internet leads—while service customers slip away. Up to 81% of them abandon online schedulers. Nearly half of calls go unanswered. Automotive AI fixes that. In this podcast with Car Dealership Guy, Arthur Dessein shares why service is the fastest ROI in automotive AI. Watch the full conversation here: https://lnkd.in/e3QjDNhu Want to turn service into your growth engine? Schedule a consultation today. https://lnkd.in/gmTYfavf

  • View organization page for Impel

    14,519 followers

    When every inquiry piles up and the inbox never stops, humans have to cut corners just to keep up. That’s what Daniel K. found when he joined Barnes Crossing Auto Group. But AI doesn’t. It understands context, crafts a thoughtful reply, and delivers it instantly. No more racing the clock. No more canned messages. Free your team to tackle the big stuff: high-value conversations, complex negotiations, memorable customer experiences. See how agentic Automotive AI that’s purpose-built for dealers can supercharge your BDC and sales teams. https://bit.ly/4oHWKIH

  • View organization page for Impel

    14,519 followers

    We’re heading to the Modern Retailing Conference — and bringing the future of Automotive AI with us! Our Chief Commercial Officer, John Clavadetscher, will join an expert panel on Customer Data Platforms: News from the Front Lines. Expect a candid look at how data and AI are reshaping customer engagement and operational efficiency from lead to lifetime loyalty. If your dealership or OEM is serious about mastering high-value conversations, tightening response time, and converting every touchpoint into loyalty-building engagement, connect with us. We'd love to discuss what separates mere tech from transformative platforms — and how our Automotive AI Operating System is built to move at enterprise speed, scale, and security. Not attending? Schedule a consultation with us today. https://bit.ly/4oFAf7l

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  • View organization page for Impel

    14,519 followers

    When your AI agents act together, incredible things happen. Think of it as a dream team of digital experts, each with a specific role, all working in sync. Hear from Anastasia Kvinikadze, Director of Engineering for AI, in our Tech From Tbilisi series on how multi-agent orchestration powers Impel’s most advanced Automotive AI capabilities. Want to put Impel's AI Agents to work for your dealership? Schedule your demo today. https://bit.ly/4oFAf7l 

  • View organization page for Impel

    14,519 followers

    Managing your dealership shouldn’t feel like juggling dozens of disconnected systems across the entire customer lifecycle. Arthur Dessein, VP of Sales at Impel, will be at CXO Palm Beach 2025 presenting: Run Your Dealership, Not Your Tech Stack: AI is Your New Operating System. He’ll explore how a unified AI operating system can help dealers: -Consolidate tools and data into one seamless, orchestrated ecosystem -Drive smarter decisions, faster resolution, and measurable ROI -Automate routine tasks at scale so teams can focus on high-value customer interactions -Reduce organizational drag while improving efficiency and the customer experience -Let your staff do what they do best: connecting with people, building relationships, and turning buyers into lifelong loyal customers AI isn’t replacing your people—it’s giving them space to shine. #AutomotiveAI #DealershipAI #DealershipInnovation #AIinAutomotive

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Funding

Impel 4 total rounds

Last Round

Private equity

US$ 104.0M

See more info on crunchbase