DATAMARK, Inc.

At this year’s Fall Semi-Annual, Karla Rodriguez, HR Business Partner - Benefits Management, was recognized with a Core Value Award for Teamwork. Karla doesn’t just support employees, she strengthens teams. Her consistency, care, and collaboration have made her a trusted presence across departments. In her words: "Collaboration is at the heart of everything we do. I am deeply grateful to my colleagues for their partnership and dedication, and to our leadership for fostering an environment where teamwork thrives." Thank you, Karla, for showing what teamwork looks like in practice, and for being a steady force behind the scenes. #CoreValuesInAction #LifeAtDATAMARK #DATAMARKCulture #Teamwork #PeopleFirst #EmployeeExperience #CultureMatters

This November, we’re not just serving CX terms, we’re slicing into what they actually mean. When terms like “SOP fatigue” or “multilingual support” get thrown around without context, agents are left guessing, and operations lose traction. So we broke down several phrases we hear often, and paired them with what they actually mean inside a real contact center. Because when agents need answers, vague jargon doesn’t help. #CXLeadership #ContactCenterOps #DATAMARK #CustomerExperience #BPO #AIinCX #AgentAssist

From 26 key punchers in El Paso to a global team of 4,600+ across the U.S., Mexico and India. Swipe through to see how we got here, and where we’re heading next. #OneDATAMARK #ContactCenterOps #GlobalCX #BPO #CompanyMilestones

This month’s spotlight goes to David Delourdes, Systems Administrator in San Antonio. He doesn’t chase credit, but teammates count on him, leaders trust him, and the work speaks for itself. “I love working here because I love the people and have the ability to grow. I am able to do more while continuously learning and provide that service in any way that I can.” Fun fact: Before tech, David was a drummer in a band. (Still keeps a steady rhythm around here) #EmployeeSpotlight #DATAMARKCulture #CXOps #LeadershipInAction #BPO

Multilingual support is no longer a nice-to-have, it’s a daily reality for most contact centers. But how common is it, really?

This International Fraud Awareness Week, we’re not launching a campaign. We’re highlighting what our teams do all year, protect client trust. 🛡️ Real-time data redaction 🛡️ Continuous internal audits 🛡️ Training that makes compliance second nature Because in CX, security isn’t a season. It’s second nature. #InternationalFraudAwarenessWeek #DataSecurity #Compliance #CXTrust #DATAMARK #BPO

Kindness isn’t a one-day event, it’s something our teams practice year-round through DATAMARK Gives Back. 💙🧡 On World Kindness Day, we’re reflecting on how our people have stepped up, organizing donation drives, supporting food banks, and lending time to causes that matter. Not because it’s trending. Because it’s who they are. To every teammate who’s shown up for their community this year: thank you. #WorldKindnessDay #DATAMARKGivesBack #LifeAtDATAMARK #CommunityImpact #CXLeadership #BPO #Teamwork #corevalues

November isn’t just about year-end goals. It’s #CareerDevelopmentMonth, a built-in moment to ask: What’s next? At DATAMARK, we've had 152 promotions this year, and we encourage every teammate to explore new roles, build skills, and take ownership of where they’re going. We don’t just open opportunities, we build career pathways for every employee and plan the next role they’ll grow into when they’re ready. No cookie-cutter paths, just real mobility. What goal are you crushing next year? #CareerDevelopmentMonth #PeopleOps #TalentGrowth #LifeAtDATAMARK #BPO

Service doesn’t end when the uniform comes off. 🎖️ It shows up in calm leadership, consistent decisions, and a mindset that puts mission first. On Veterans Day, we recognize the U.S. military veterans across DATAMARK, including our President, Bill Randag, a U.S. Air Force veteran whose career has helped shape the way we lead, grow, and deliver. To every veteran on our teams: thank you for your service and for the strength, perspective, and discipline you continue to bring. #VeteransDay #LifeAtDATAMARK #CXLeadership #VeteranLeadership #TeamDATAMARK #BPO #Service

Earlier this month, some of Team DATAMARK hit the pavement for the The Salvation Army Red Kettle Run in El Paso and picked up a few podium finishes along the way. 🎖️🎖️🎖️ Shoutout to Daniel Elias Galicia, PMP, MFA, Jillian Chong, Chris Harris, and Pedro Gutierrez for representing DATAMARK Gives Back with pride (and pace). This is what giving back looks like! #DATAMARKGivesBack #LifeAtDATAMARK #CommunityImpact #DATAMARKCulture #CXLeadership #BPO