Honoring our Hardworking Employees
Quality Service Awards recognize City of Odessa Employees who go above and beyond. Today, several teams and individuals were honored.
They included:
Billing & Collection Customer Service Team
The Customer Service team for B&C displays resilience as they work tirelessly to offer support to the citizens and their colleagues. This team handles challenging situations with professionalism.
“This is my first time experiencing anything like this, so I’m still taking it all in,” Katina Batie said of her City of Odessa Billing & Collection Team being recognized. “I think it’s really cool. It’s neat to see different aspects and entities in the city [honored]. We all have different jobs [and] we all play a part.”
Risk Management Team
The team at Risk stepped up as a cohesive unit to provide a positive experience during Open Enrollment. They organized an event to not only help staff navigate the process but also to foster camaraderie.
Carolyn Fears, Claims Coordinator
As a member of the Risk team, Carolyn played a vital role during the Open Enrollment event. She took it upon herself to negotiate with Domino’s to provide lunch for all the event attendees. And, not wanting to negatively affect the department budget, she funded the initiative herself, demonstrating dedication and a willingness to go above and beyond.
Octavio Hueta, Financial Services
During the salary update implementations, Octo created a data transfer process to ensure accuracy and accessibility. This initiative, along with his expertise and commitment, played a sizeable role in the success of the process.
Sean Rogers, Information Technology (IT)
Along with the IT team, Sean was tasked with finding an alternate host to store vital data. Although not part of his typical duties, Sean took the task at hand and recreated the database. His solution was not only structurally sound but also cost-efficient. His initiative saved over $1 million in potential hosting fees.
“It feels incredible to be recognized for it,” said City of Odessa software system analyst Sean Rogers. “If I was recognized or not, I would’ve done this either way. The department needed help, and that’s why I’m here.”
Deston Crane & Oscar Alvarado, Traffic Division
These two gentlemen embody the example of “above and beyond.” Odessa Fire Rescue is grateful for their professionalism, courage, and willingness to step up during a life-threatening emergency and save a man from a burning building.
THANK YOU, THANK YOU for your dedication to make our city a better place!