WordPress.com offers multiple support options depending on your plan and issue type. In this guide, you will learn how to access support guides, contact our team, and find help for your specific situation.
Choose the option that best describes your situation:
Start here if you’re locked out of your account:
- Reset your password.
- Verify your account ownership if password reset doesn’t work.
- Get help with an unrecognized WordPress.com charge.
Start with these self-service options:
- Support guides: Step-by-step instructions for all WordPress.com features. Our guides are regularly reviewed for accuracy and updated as needed.
- Free courses: Structured learning paths to build your skills.
- Community forums: Get help from WordPress.com staff and community volunteers
Available support depends on your plan:
- Paid plans: Work directly with our support team (called Happiness Engineers)
- Free plans: Community forums and self-service guides
Use our Site Profiler tool to check where any website is hosted.
If your site uses WordPress software hosted elsewhere, you’ll need to contact your hosting provider or check the WordPress.org support forums.
Learn more about the difference between WordPress.com and WordPress.org.
To contact WordPress.com support, take the following steps:
- Visit your site’s dashboard.
- Click the question mark icon to open the Help Center, which you’ll find in the upper-right corner.
- To contact us, click the “Need help? Get in touch” button at the bottom of the Help Center:
- Type a detailed description of your question or issue in the field provided at the bottom of the window and click the arrow, or hit Enter or Return on your keyboard.
- Our support assistant (an AI helper) will provide you with an answer or connect you with a human, depending on your question and plan.
- On paid plans, you can also ask to speak to a human right away.
We strive to respond to all requests within 24 hours. We answer all requests in the order in which they are received. If you have not yet received an answer to your question, please don’t submit a duplicate request, as that will delay our reply.
If we need to follow up with you via email, be sure to check your spam or junk folders in case emails from our team are accidentally filtered there.
Provide details about what you’re doing and seeing so we can understand and diagnose the problem. Include these details in your message:
- What you were trying to do
- What went wrong
- What you expected to happen
- Any error messages (exact text)
- Links to the specific pages with issues
- Screenshots or videos showing the problem
If you need to access your old support chat messages with a Happiness Engineer, you can try these options to see your previous chat history:
In the Help Center:
- Open the Help Center (question mark icon).
- Click the ellipses (⋮) at the top-right.
- Select “Support history” from the drop-down.
In your email: We send a transcript of every support chat to your WordPress.com account email address.
We are more than happy to answer questions related to WordPress.com and provide advice or suggestions for your site.
We can help you with:
- WordPress.com features and settings
- Site setup and configuration
- Billing and account questions
- Domain and hosting issues
However, some things fall outside what we can help with.
We cannot help with:
- Third-party plugins or themes not sold by WordPress.com
- Custom code writing (HTML, CSS, etc.)
- Content creation or site design work
- Non-WordPress.com accounts or services
- Sites hosted elsewhere (even if they use WordPress software)
While we try not to put too many restrictions on supporting our customers, we do want you to be aware that you’re interacting with a real person. Our Happiness Engineers are here to help and appreciate a positive and polite tone. Any abusive language will not be tolerated.
We don’t offer phone support because WordPress.com issues often require sharing links and screenshots that work better in written format. Our chat and email support can address your needs more effectively.
For specialized help with related services:
- Jetpack plugin: Contact Jetpack support
- Mobile or Desktop apps: App support page
- Your comments marked as spam: Contact Akismet team
- Developer API: Developer documentation
