Site Accessibility and Troubleshooting

If you're having trouble accessing luma.com, this guide will help you identify and resolve common issues.

Browser-Related Issues

Sometimes the issue is with your browser rather than network connectivity.

Try these solutions:

1. Clear browser cache and cookies

   • Chrome: Settings > Privacy and Security > Clear browsing data
   • Safari: Develop menu > Empty Caches
   • Firefox: Settings > Privacy & Security > Clear Data

2. Disable browser extensions

   • Ad blockers or privacy extensions may interfere with site functionality
   • Try accessing luma.com in an incognito/private browsing window

3. Update your browser

   • Ensure you're using the latest version of your browser
   • Luma works best with modern browsers like Chrome, Safari, Firefox, and Edge

Network and Firewall Issues

Corporate networks or personal firewalls may block access to certain domains.

Common scenarios:

• Corporate networks: Your company's IT department may need to whitelist luma.com and lu.ma
• VPN connections: Some VPN services may block or slow access to certain domains
• Parental controls: Home network filters may incorrectly categorize and block the site

Solutions:

1. Try disconnecting from VPN to see if that resolves the issue
2. Contact your IT department if on a corporate network
3. Check your router's parental control or security settings

Mobile App Issues

If you're having trouble with the Luma mobile apps:

iOS App:

• Ensure you have iOS 16.4 or later
• Update to the latest version from the App Store
• Try deleting and reinstalling the app

Android App:

• Ensure you have Android 9.0 (API level 28) or later
• Update to the latest version from Google Play
• Clear app cache in Settings > Apps > Luma > Storage

Links Opening in Browser Instead of App (iOS)

If Luma links open in Safari instead of the iOS app, here are solutions based on your situation:

Links from social media apps

When you tap a Luma link in LinkedIn, Facebook, or Instagram, it opens in their built-in browser instead of the Luma app. This happens because these apps use browsers that don't support opening other apps directly.

To fix this, tap the menu button (usually three dots) and select "Open in Safari." The link should then open in the Luma app.

Re-enabling automatic app opening

If links used to open in the app but now open in Safari, you may have accidentally disabled this feature. This happens when you tap the "luma.com" or "lu.ma" banner at the top of Safari to view the website - iOS interprets this as wanting to stay in the browser.

To re-enable, try either of these methods:

Method 1: Using Safari

1. Open any Luma link in Safari
2. Pull down from the top of the page
3. Tap OPEN on the banner that says "Open in Luma"

Method 2: Long press

1. Paste a Luma link in Messages or Notes
2. Long press on the link
3. Select "Open in Luma" from the menu

After using either method, links should automatically open in the app again.

Just installed the app

If you recently installed the Luma app, iOS needs a few minutes to recognize the app for automatic link opening.

Try these steps:

• Restart your device
• Wait a few minutes after installation
• Ensure you have an internet connection

Testing links

Links won't work if you paste them directly into Safari's address bar. They only work when you tap links in Messages, Mail, Notes, or on other websites.

For more technical details, see Apple's Universal Links troubleshooting guide.

When to Contact Support

Contact [email protected] if:

• The issue persists after trying all troubleshooting steps
• You're seeing specific error messages
• Multiple users in your organization are affected
• You need help gathering diagnostic information

When contacting support, please include:

• Description of the issue
• Which troubleshooting steps you've tried
• Your ISP and location
• Any error messages you're seeing
• Screenshots if applicable