Software Support Engineer (Java/C++/Python)

Remote across Canada

FTE, Permanent position

5 positions to hire

CAD 60K to CAD 85K per year

This is Application support role not development.

Live coding, 1 hr. interview

2 rounds of technical interview

Must have experience to be successful in this role:

5 years' work exp in the following tech stack

One or more language - Java/C++/Python application dev experience required.

SQL

Linux

Customer facing, working with multiple stakeholders

Flexible with the time zone

Job description

Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.

Roles and responsibilities

1. Respond to and triage support questions and support requests from engineers

2. Extract relevant information from log files and other sources to debug, identify owners or root causes

3. Write basic tools and test cases to improve the speed and quality of support

4. Work with technical writers to improve documentation in areas covered by support

5. Produce reports for leadership with data on performance of the program

6. Provide insights and suggestions on product development and the product roadmap; contribute to product development.

7. Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.

8. Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.