Agent Freight Operations

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Take full ownership of end-to-end flight preparation and import/export operations, ensuring compliance, and seamless coordination across all critical freight terminal functions.
• Permanent Full-Time opportunity located at Darwin Freight Terminal
• 7-Day Rotational Shift Roster
  
  

At Qantas, our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. We won’t settle for less than the best outcome. We each have the opportunity to add value and make an impact on the business.

Qantas Freight is Australia’s largest independent air freight services business, moving over 4000 air freight shipments across more than 500 destinations globally.

If successful, you will take ownership of end-to-end flight preparation and import/export operations within the freight terminal, ensuring seamless, on-time performance aligned with aircraft schedules and customer commitments. You’ll maintain clear, proactive communication with internal teams and airline stakeholders while upholding strict quality and compliance standards. Key responsibilities include supervising cargo build-up, managing dangerous goods, coordinating transhipments, and optimizing cargo uplift. As the primary liaison for operational changes, you’ll ensure smooth coordination across all critical functions.

You’ll have –

• Previous experience in a logistics, freight or airline environment
• The ability to work a 7-day rotational shift roster including night shifts
• High attention to detail and accuracy
• Solid computer literacy
• The ability to perform manual handling tasks, with capacity to lift up to 25kg
• Able to thrive both in team settings and when working independently
• Strong time management skills
• Previous face-to-face customer service experience and skills
• The ability to obtain a Dangerous Goods Acceptance Certification
• An open Drivers licence and the ability to obtain an Air-side Drivers Licence
• Cleared and met all requirements of an ASIC
  
  

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  
  

We firmly believe that the sky is the limit. It’s not uncommon to hear stories from our people who have achieved great things and gone on to experience roles across many different parts of our business. Demonstrate the right skill and attitude and we’ll place an incredible amount of trust in you to move on to bigger and better things.

By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Be a part of something special and play your part in the Qantas story – get in touch today